Quote request in. First message already out.
Authorize your Thumbtack Pro account. Niche provisions the webhook, new project requests hit Customers, and an AI intro goes out without you typing the same paragraph again.
What syncs, and when
No CSVs. No nightly cron.
Live, bidirectional, idempotent. Niche reads what it needs from Thumbtack and writes back at the right moment in the conversation.
- Project / quote requests In Webhook
- AI intro + qualification Out On new request
- Follow-ups Out If no customer reply
What it actually does
Five things only happen when Niche talks to Thumbtack.
Webhook without DIY
On Connect, Niche registers the webhook against your Pro account. You don't paste a URL into Thumbtack's settings.
First message in seconds
Each new request gets an AI reply tailored to the project details Thumbtack already collected — not a generic "thanks for reaching out."
Follow-up if they ghost
Scheduled follow-ups fire when the customer doesn't respond, so the request doesn't die in Awaiting response.
Setup
Live in 30 minutes.
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Step 01
App Marketplace → Thumbtack
Click Connect and authorize Niche on the Thumbtack Pro account that receives the jobs.
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Step 02
Webhook is automatic
Niche provisions it on connect. No extra Thumbtack admin screen.
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Step 03
Send a test request
Confirm the lead appears in Customers and that the intro message sent.
Popular with
Shops on Thumbtack that run on Niche.
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HVAC
Niche answers the 2 AM no-heat call, qualifies the system + age + brand, and dispatches the on-call tech — before the homeowner dials the next HVAC company in their browser.
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Plumbing
Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else.
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Electrical
You're in someone's basement until 7 PM. The next homeowner can't reach you — they call the next electrician. Niche answers, qualifies the project (panel upgrade vs. outlet add), and books the estimate without you reaching for your phone.
FAQ
Questions people on Thumbtack ask.
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Do I configure the webhook in Thumbtack?
No. Connecting in App Marketplace provisions it. If leads stop arriving, reconnect rather than hunting for a URL in Thumbtack.
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Can I still reply as a human?
Yes. If someone on your team answers the Thumbtack thread, stop automation on that lead so you don't send a second intro.
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