Yelp message in. Reply already sent.
Connect your Yelp business account over OAuth. Request-a-quote leads land in Niche, AI replies go back through Yelp messaging, and follow-ups keep running if the customer goes quiet.
What syncs, and when
No CSVs. No nightly cron.
Live, bidirectional, idempotent. Niche reads what it needs from Yelp and writes back at the right moment in the conversation.
- Request-a-quote leads In On new Yelp message
- Yelp business profile link In On OAuth connect
- Native Yelp chat replies Out Live
- Follow-up messages Out Scheduled if no reply
What it actually does
Five things only happen when Niche talks to Yelp.
Inbox, not a CSV dump
New Yelp message leads create a Niche customer the moment they arrive. Name, phone, and project request come with the thread — no copy-paste from Yelp's dashboard.
Reply in Yelp chat
AI replies post through Yelp's messaging API, so the homeowner sees the conversation where they started it. No "check your texts" bounce-out on the first turn.
Follow-up if they stall
If the customer doesn't answer, Niche schedules follow-ups on the same thread instead of letting the lead sit in Requested.
Separate from Yelp ads
This card is lead-gen and messaging. Managing Yelp ad programs is a different marketplace card — Yelp Advertising — with its own reseller credentials.
Setup
Live in 40 minutes.
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Step 01
Open App Marketplace → Yelp
Click Connect. You'll leave Niche for Yelp's consent screen.
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Step 02
Authorize the business account
Sign in as the Yelp user that owns the listing you want leads from.
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Step 03
Profile links automatically
On return, Niche attaches the Yelp business profile. No webhook URL to paste.
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Step 04
Send a test quote request
Confirm the lead shows up in Customers and that a reply posts back in Yelp chat.
Popular with
Shops on Yelp that run on Niche.
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HVAC
Niche answers the 2 AM no-heat call, qualifies the system + age + brand, and dispatches the on-call tech — before the homeowner dials the next HVAC company in their browser.
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Plumbing
Burst pipe, backed-up drain, water heater out — the first plumber to answer wins. Niche picks up in under a second, qualifies severity, and dispatches a tech before the homeowner has called anyone else.
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Roofing
After a hailstorm, your phone rings off the hook for 48 hours. Niche answers every one, qualifies coverage + scope, and books the inspection — while your sales reps focus on the quotes that are already on the table.
FAQ
Questions people on Yelp ask.
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Is this the same as Yelp Advertising?
No. Yelp is OAuth against your own business account for leads and messages. Yelp Advertising uses reseller-tier credentials and unlocks the Advertising Manager. Most shops connect both.
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Does the homeowner leave Yelp to talk to us?
Not for the first replies. Niche sends through Yelp messaging. Later workflow steps can add SMS or voice once you have a number and consent.
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What if someone at the shop replies in Yelp themselves?
Treat the Yelp thread as shared. If a human takes the conversation, pause automation on that lead so you don't double-text.
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